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(Ebook) Customer satisfaction is worthless customer loyalty is priceless 1st Edition by Jeffrey Gitomer ISBN 978-1885167309 188516730X

  • SKU: EBN-11130492
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Instant download (eBook) Customer satisfaction is worthless customer loyalty is priceless after payment.
Authors:Jeffrey Gitomer
Pages:2800 pages.
Publisher:Sarim ishtiaq
Language:english
File Size:184.54 MB
Format:pdf
Categories: Ebooks

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(Ebook) Customer satisfaction is worthless customer loyalty is priceless 1st Edition by Jeffrey Gitomer ISBN 978-1885167309 188516730X

(Ebook) Customer satisfaction is worthless customer loyalty is priceless 1st Edition by Jeffrey Gitomer- Ebook PDF Instant Download/Delivery:  978-1885167309, 188516730X
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Product details: 

ISBN 10:  188516730X

ISBN 13: 978-1885167309

Author:  Jeffrey Gitomer
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
Table of contents: 

Part I Customers, the Source of Your Paycheck

01 Introducing the Most Important Person in the World

02 Introducing the Customer (HELP!)

03 The Reality of Service Lousy, Satisfactory, or Memorable?

04 Who's Wrong? What's Wrong?

Part II The Right Principles Create the Right Words

05 Principles, NOT Policy

06 Three BIG Factors: 1.Get Real. 2. Get Friendly. 3.Get WOW!

07 What's the Word Out on You?

08 The (Secret) Service Success Formula

09 If You Talk Stupid, They'll Get Angry

10 It's NOT the Apology That Matters... It's the Recovery That Counts

11 Benchmarks Set the Standards...for Best Performance!

12 Put Your Job Skills to the Test

Part III Lessons from the Real World

13 Lessons I Learned Sleeping in Someone Else's Bed

14 Lessons I Learned Shopping in Someone Else's Store

15 Lessons I Learned Flying in Someone Else's Airplane

16 Lessons You Never Learned in School

17 Loyalty Lessons from the Real World

Part IV Loyalty -- The Final Frontier

18 The Loyalty Answers for The Company and You

18.5 Loyalty Mission: The End of Satisfaction

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Tags: Jeffrey Gitomer, Customer satisfaction, worthless customer, loyalty is priceless

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