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(Ebook) Continual Service Improvement (ITIL) by Office of Government Commerce ISBN 9780113310494, 0113310498

  • SKU: EBN-2505160
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Authors:Office of Government Commerce
Pages:221 pages.
Year:2007
Editon:1
Publisher:The Stationery Office
Language:english
File Size:4.63 MB
Format:pdf
ISBNS:9780113310494, 0113310498
Categories: Ebooks

Product desciption

(Ebook) Continual Service Improvement (ITIL) by Office of Government Commerce ISBN 9780113310494, 0113310498

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
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