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(Ebook) The ITIL V3 Factsheet Benchmark Guid An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management Second Edition by Ivanka Menken, Gerard Blokdijk, Claire Engle ISBN 9781742440101 174244010X

  • SKU: EBN-1731974
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Instant download (eBook) The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition after payment.
Authors:Ivanka Menken, Gerard Blokdijk, Claire Engle
Pages:128 pages.
Year:2009
Editon:2
Publisher:Emereo Pty Ltd
Language:english
File Size:5.43 MB
Format:pdf
ISBNS:9781742440101, 174244010X
Categories: Ebooks

Product desciption

(Ebook) The ITIL V3 Factsheet Benchmark Guid An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management Second Edition by Ivanka Menken, Gerard Blokdijk, Claire Engle ISBN 9781742440101 174244010X

(Ebook) The ITIL V3 Factsheet Benchmark Guid An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management Second Edition by Ivanka Menken, Gerard Blokdijk, Claire Engle - Ebook PDF Instant Download/Delivery: 9781742440101, 174244010X
Full download (Ebook) The ITIL V3 Factsheet Benchmark Guid An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management Second Edition after payment

Product details: 

ISBN 10:  174244010X

ISBN 13: 9781742440101

Author:  Ivanka Menken, Gerard Blokdijk, Claire Engle

Table of contents: 

  1. Service Strategy Processes
  2. Financial Management for IT Services
  3. Service Portfolio Management
  4. Demand Management
  5. Service Design Processes
  6. Service Catalogue Management
  7. Service Level Management
  8. Capacity Management
  9. Availability Management
  10. IT Service Continuity Management
  11. Information Security Management
  12. Supplier Management
  13. Service Transition Processes
  14. Transition Planning and Support
  15. Change Management
  16. Service Asset and Configuration Management
  17. Release & Deployment Management
  18. Service Validation & Testing
  19. Evaluation
  20. Knowledge Management
  21. Service Operation Functions
  22. Service Desk Function
  23. Technical Management Function
  24. IT Operations Management Function
  25. Application Management Function
  26. Service Operation Processes
  27. Event Management
  28. Incident Management
  29. Request Fulfillment
  30. Problem Management
  31. Access Management
  32. Continual Service Improvement (CSI) Processes
  33. The 7-Step Improvement Process
  34. Service Measurement and Reporting

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Tags: Ivanka Menken, Gerard Blokdijk, Claire Engle, The ITIL V3, Benchmark Guid, An Award-Winning

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