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ISBN 10: 1921573651
Author: Claire Engle, Ivanka Menken, Gerard Blokdijk
ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course (1st Edition) by Claire Engle, Ivanka Menken, and Gerard Blokdijk is a comprehensive and accessible resource designed to help IT professionals master the essentials of IT Service Management as outlined in the ITIL V2 framework. Combining a concise yet thorough study guide with interactive online training, the kit covers key concepts in service support, service delivery, and the ITIL lifecycle. It includes real-world scenarios, chapter reviews, and practice exams to reinforce understanding and boost confidence for the Foundation certification exam. Whether you're new to ITIL or seeking structured guidance, this all-in-one kit provides a practical and effective learning pathway.
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Tags: Claire Engle, Ivanka Menken, Gerard Blokdijk, ITIL V2, Certification Kit
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