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(Ebook) IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition by John Sansbury, Richard Griffiths, Aidan Lawes ISBN 9781906124939, 1906124930

  • SKU: EBN-4149034
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Instant download (eBook) IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition after payment.
Authors:John Sansbury, Richard Griffiths, Aidan Lawes
Pages:240 pages.
Year:2012
Editon:2
Publisher:British Informatics Society Ltd
Language:english
File Size:10.87 MB
Format:pdf
ISBNS:9781906124939, 1906124930
Categories: Ebooks

Product desciption

(Ebook) IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition by John Sansbury, Richard Griffiths, Aidan Lawes ISBN 9781906124939, 1906124930

ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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