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(Ebook) How Customers Think Essential Insights into the Mind of the Market 1st Edition by Gerald Zaltman ISBN 1578518261 9781578518265

  • SKU: EBN-10816798
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Authors:Gerald Zaltman
Pages:323 pages.
Year:2003
Editon:1
Publisher:Harvard Business School Press
Language:english
File Size:10.45 MB
Format:pdf
ISBNS:9781578518265, 1578518261
Categories: Ebooks

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(Ebook) How Customers Think Essential Insights into the Mind of the Market 1st Edition by Gerald Zaltman ISBN 1578518261 9781578518265

(Ebook) How Customers Think Essential Insights into the Mind of the Market 1st Edition by Gerald Zaltman - Ebook PDF Instant Download/Delivery: 1578518261, 9781578518265
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Product details:

ISBN 10: 1578518261 
ISBN 13: 9781578518265
Author: Gerald Zaltman

How to unlock the hidden 95 per cent of the customer's mind that traditional marketing methods have never reached. This title provides practical synthesis of the cognitive sciences. Drawing heavily on psychology, neuroscience, sociology, and linguistics, Zaltman combines academic rigor with real-world results to offer highly accessible insights, based on his years of research and consulting work with large clients like Coca-Cola and Procter & Gamble. An all-new tool kit: Zaltman provides research tools - metaphor elicitation, response latency, and implicit association techniques, to name a few - that will be all-new to marketers and demonstrates how innovators can use these tools to get clues from the subconscious when developing new products and finding new solutions, long before competitors do.

(Ebook) How Customers Think Essential Insights into the Mind of the Market 1st Table of contents:

Part I Preparing for an Expedition
1 A Voyage from the Familiar
2 A Voyage to New Frontiers
Part Il Understanding the Mind of the Market
3 Illuminating the Mind
4 Interviewing the Mind/Brain
5 Interviewing the Mind/Brain
6 Come to Think of It
7 Reading the Mind of the Market
8 Memory’s Fragile Power
9 Memory, Metaphor, and Stories
10 Stories and Brands
Part III Thinking Differently and Deeply
11 Crowbars for Creative Thinking
12 Quality Questions Beget Quality Answers
13 Launching a New Mind-Set

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Tags: Gerald Zaltman, Customers, Insights

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