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EbookNice Team
Status:
Available4.8
40 reviewsISBN 10: 1578518261
ISBN 13: 9781578518265
Author: Gerald Zaltman
Part I Preparing for an Expedition
1 A Voyage from the Familiar
2 A Voyage to New Frontiers
Part Il Understanding the Mind of the Market
3 Illuminating the Mind
4 Interviewing the Mind/Brain
5 Interviewing the Mind/Brain
6 Come to Think of It
7 Reading the Mind of the Market
8 Memory’s Fragile Power
9 Memory, Metaphor, and Stories
10 Stories and Brands
Part III Thinking Differently and Deeply
11 Crowbars for Creative Thinking
12 Quality Questions Beget Quality Answers
13 Launching a New Mind-Set
how customers think
how customers think book
a customer calls because she's having problems with her internet
a customer buys a different book
how customers think about the various brands in a market
b. customer-centric
Tags: Gerald Zaltman, Customers, Insights