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(Ebook) Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day by Michael D. Basch ISBN 9780130353313, 0130353310

  • SKU: EBN-2162448
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Instant download (eBook) Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day after payment.
Authors:Michael D. Basch
Pages:301 pages.
Year:2002
Editon:1st
Publisher:Pearson Education
Language:english
File Size:3.0 MB
Format:pdf
ISBNS:9780130353313, 0130353310
Categories: Ebooks

Product desciption

(Ebook) Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day by Michael D. Basch ISBN 9780130353313, 0130353310

A detailed, start to finish plan for building a customer-centric culture-and systems that let good people deliver outstanding service. Author shows how to inculcate customer-focused cultures with the vision, values, goals, relevance, feedback, and actions needed to succeed.
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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