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(Ebook) Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.) by Rosanne D'Ausilio ISBN 9781557533876, 1557533873

  • SKU: EBN-2166790
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Instant download (eBook) Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.) after payment.
Authors:Rosanne D'Ausilio
Pages:233 pages.
Year:2005
Editon:4
Publisher:Purdue University Press
Language:english
File Size:2.68 MB
Format:pdf
ISBNS:9781557533876, 1557533873
Categories: Ebooks

Product desciption

(Ebook) Wake Up Your Call Center: Humanize Your Interaction Hub (4th Ed.) by Rosanne D'Ausilio ISBN 9781557533876, 1557533873

Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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