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(Ebook) Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow, Teri Yanovitch ISBN 9780470503805, 0470503807

  • SKU: EBN-1293870
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4.5

12 reviews
Instant download (eBook) Unleashing Excellence: The Complete Guide to Ultimate Customer Service after payment.
Authors:Dennis Snow, Teri Yanovitch
Pages:259 pages.
Year:2009
Editon:2
Publisher:Wiley
Language:english
File Size:1.52 MB
Format:pdf
ISBNS:9780470503805, 0470503807
Categories: Ebooks

Product desciption

(Ebook) Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow, Teri Yanovitch ISBN 9780470503805, 0470503807

Economic challenges have led companies to slash budgets that affect the customer experience. Many of these companies have forgotten that it is the service experience that keeps customers for the long term. Teri Yanovitch and Dennis Snow have teamed up to provide insight that benefits companies of all sizes. The 9 leadership actions guide you through the easy-to-implement process of delivering an experience that makes customers want to stay with you for the longterm. It's easy to forget that customer retention isn't a cost to the business, but rather a critical investment area to improve profitability. ~Lee B. Salz author of "Stop Speaking for Free! The Ultimate Guide to Making Money With Webinars"
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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