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(Ebook) Service Operations Management: Improving Service Delivery (2nd Edition) by Robert Johnston, Graham Clark ISBN 0273683675

  • SKU: EBN-2383528
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Instant download (eBook) Service Operations Management: Improving Service Delivery (2nd Edition) after payment.
Authors:Robert Johnston, Graham Clark
Pages:517 pages.
Year:2005
Editon:2
Publisher:Prentice Hall
Language:english
File Size:18.87 MB
Format:pdf
ISBNS:0273683675
Categories: Ebooks

Product desciption

(Ebook) Service Operations Management: Improving Service Delivery (2nd Edition) by Robert Johnston, Graham Clark ISBN 0273683675

Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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