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ISBN-10 : 0071494367
ISBN-13 : 9780071494366
Author: Shane P. Desselle, David P. Zgarrick
New Chapter on Leadership: While management and leadership are distinct concepts, they are often taught together in pharmacy management courses. Completely new version of chapter on Accounting, Financial Statements, and Financial Analysis (shorter and better focused on what pharmacists are interested in). New Chapter on Medicare Part D: Needed because of the huge impact it has had on pharmacy (particularly community pharmacy). Evidence-based: Management theory and models directly applied to pharmacy practice with appropriate cases and examples Chapter-opening learning objectives and case study Chapter-closing
I. Why Study Management in Pharmacy School?
Chapter 1 Pharmaceutical Care as a Management Movement
Chapter 2 Management Functions
II. Managing Operations
Chapter 3 Strategic Planning in Pharmacy Operations
Chapter 4 Business Planning for Pharmacy Programs
Chapter 5 General Operations Management
Chapter 6 Managing Technology and Pharmacy Information Systems
Chapter 7 Ensuring Quality in Pharmacy Operations
III. Managing People
Chapter 8 Organizational Structure and Behavior
Chapter 9 Human Resources Management Functions
Chapter 10 Performance Appraisal Systems
Chapter 11 Customer Service
Chapter 12 Contemporary Workplace Issues
Chapter 13 Time Management/Organizational Skills
Chapter 14 Leadership in Pharmacy
IV. Managing Money
Chapter 15 Financial Reports
Chapter 16 Third-Party Payer Considerations
Chapter 17 Medicare Part D
Chapter 18 Budgeting
Chapter 19 Personal Finance
V. Managing Traditional Goods and Services
Chapter 20 Marketing Theory
Chapter 21 Marketing Applications
Chapter 22 Purchasing and Inventory Management
Chapter 23 Merchandising
VI. Managing Value-Added Services
Chapter 24 Appraising the Need for Value-Added Services
Chapter 25 Implementing Value-Added Pharmacy Services
Chapter 26 Compensation for Value-Added Pharmacy Services
Chapter 27 Evaluating the Outcomes of Value-Added Pharmacy Services
VII. Managing Risks in Pharmacy Practice
Chapter 28 Risk Management in Contemporary Pharmacy Practice
Chapter 29 Compliance with Regulations and Regulatory Bodies
Chapter 30 Preventing and Managing Medication Errors: The Pharmacist’s Role
VIII. Management Applications in Specific Pharmacy Practice Settings
Chapter 31 Entrepreneurship
Chapter 32 Applications in Independent Community Pharmacy
Chapter 33 Applications in Chain Community Pharmacy
Chapter 34 Applications in Hospital Pharmacy Practice
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Tags: Pharmacy Management, Essentials, All Practice, Shane Desselle, David Zgarrick