Kaleidoscope : delivering innovative service that sparkles by Bell, Chip R., author instant download

Kaleidoscope : delivering innovative service that sparkles by Bell, Chip R., author instant download

112 pages : 17 cm, \"Chip R. Bell focuses on the importance of delivering the 'core' of a service experience in a fashion that is value-unique, not just value-added. In his own words, 'Innovative service comes from your core; it evokes an experience of genuineness, a sense that its source is deep, not superficial'. This wonderful book offers powerful, practical advice, along with engaging stories of ways a novel service experience can also be one that is profound\"--Back cover, Includes bibliographical references, The trailer: inside the kaleidoscope -- Enchantment: add a little sparkle -- Grace: honor your customer -- Trust: keep your covenants -- Generosity: serve it forward -- Truth: nurture total candor -- Mercy: let it go -- Alliance: stay ... on purpose -- Ease: take care of flow -- Passion: be all there