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(Ebook) Exploring Service Science: 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings by Henriqueta Nóvoa, Monica Drăgoicea, Niklas Kühl ISBN 9783030387242, 9783030387235, 3030387240, 3030387232

  • SKU: EBN-43094306
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Instant download (eBook) Exploring Service Science: 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings after payment.
Authors:Henriqueta Nóvoa, Monica Drăgoicea, Niklas Kühl
Pages:400 pages.
Year:2020
Editon:1
Publisher:Springer Nature
Language:english
File Size:20.24 MB
Format:pdf
ISBNS:9783030387242, 9783030387235, 3030387240, 3030387232
Categories: Ebooks

Product desciption

(Ebook) Exploring Service Science: 10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings by Henriqueta Nóvoa, Monica Drăgoicea, Niklas Kühl ISBN 9783030387242, 9783030387235, 3030387240, 3030387232

This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.
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