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36 reviewsKey findings include the fact that returns on automation investments were rarely, if ever, calculated. In fact, accounting systems were not even capable of measuring the performance offered by process automation systems. The author explains a strategy for measuring and improving automation system performance for the ultimate goal—the bottom line, and provides case studies of how such a strategy was implemented in three process manufacturing organizations. The author brings more than 30 years of industry experience, education, and research together in this unprecedented work.