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(Ebook) What's the Secret: To Providing a World-Class Customer Experience by John R. DiJulius ISBN 9780470196120, 0470196122

  • SKU: EBN-2538392
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5.0

12 reviews
Instant download (eBook) What's the Secret: To Providing a World-Class Customer Experience after payment.
Authors:John R. DiJulius
Pages:336 pages.
Year:2008
Editon:1
Publisher:Wiley
Language:english
File Size:6.06 MB
Format:pdf
ISBNS:9780470196120, 0470196122
Categories: Ebooks

Product desciption

(Ebook) What's the Secret: To Providing a World-Class Customer Experience by John R. DiJulius ISBN 9780470196120, 0470196122

What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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