Virtual reference best practices : tailoring services to your library, None by Kern, M. Kathleen, None instant download

Virtual reference best practices : tailoring services to your library, None by Kern, M. Kathleen, None instant download

1 online resource (viii, 148 pages) :, Includes bibliographical references and index, Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies, Print version record, Electronic reproduction. [S.l.] : HathiTrust Digital Library, Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002, digitized 2010