Veterinary practice management : a practical guide by Shilcock, Maggie, Stutchfield, Georgina instant download

Veterinary practice management : a practical guide by Shilcock, Maggie, Stutchfield, Georgina instant download

xi, 236 p. : 25 cm, Includes bibliographical references and index, Veterinary practice: how and why it is changing -- The management of veterinary practices -- What is a veterinary practice manager? -- Moving into management-what makes a good manager? -- Managing yourself -- Business planning -- Managing human resources: the importance of staff, recruitment and discipline -- Principles of employment law -- Human resources: teamwork, communication, and managing change -- Human resources: training and appraisals -- Client care -- Sales and marketing -- Understanding financial accounts -- Management accounts and financial planning -- Stock management -- Pricing of fees and products -- Information technology -- Office management -- Premises management -- Health and safety -- Pharmacy and dispensing -- Statutory and ethical aspects of practice -- The future of practice management