Understanding everyday incivility : why are they so rude? by Lane, Shelley D., author instant download

Understanding everyday incivility : why are they so rude? by Lane, Shelley D., author instant download

xv, 248 pages ; 24 cm, Understanding Everyday Incivility delves into the day-to-day annoying behaviors that color our interactions with other people, such as the use of crude language in public, family members who claim that they're \"just teasing\" and we're \"too sensitive,\" coworkers who constantly interrupt us, and inflammatory remarks posted on social media sites. Shelley D. Lane explores what is considered uncivil behavior, why we label some acts as crude or selfish while others are deemed polite and proper, and how these labels often change from one context to the next. She highlights the power dynamics at play in our interactions and explains how \"rude\" behavior can sometimes be beneficial - and \"polite\" behavior can be detrimental. Rather than a simplistic manual of manners, Lane provides the tools to everyday incivility and strategies for responding effectively and appropriately. -- from back cover, Includes bibliographical references and index, Foreword / David C. Yamada -- Part I. Understanding everyday incivility : Introduction to everyday incivility -- Characterizing everyday incivility -- Influences on everyday incivility -- The good, the bad, and the virtue of civility -- Power and everyday incivility -- Part II. Everyday incivility in its contexts : Everyday incivility at work -- Everyday incivility online -- Everyday incivility at home -- Promoting everyday civility