The X-factor : getting extraordinary results from ordinary people by Reck, Ross Richard, 1945- ISBN 9780471218081, 9781280342240, 9780471443896, 0471218081, 1280342242, 0471443891 instant download

The X-factor : getting extraordinary results from ordinary people by Reck, Ross Richard, 1945- ISBN 9780471218081, 9781280342240, 9780471443896, 0471218081, 1280342242, 0471443891 instant download

1 online resource (xv, 192 pages), Ross Reck is a consultant who spent the last 15 years developing a four-step management process to help his global clients add millions to their bottom lines. His philosophy is built around what he terms as the 'X-factor' - the secret of getting ordinary people X-cited about going the X-tra mile to help their managers achieve X-traordinary results. The process he builds around it is comprehensive, easy to understand and use, and universal in its application. Presenting his techniques as a business parable, Reck shows how any manager can harness the 'X-factor' to achieve extraordinary results, Includes index, Print version record, THE X-FACTOR Getting Extraordinary Results from Ordinary People; Acknowledgments; Contents; Introduction; CHAPTER 1 In Search of a Great Manager; CHAPTER 2 Meeting a Great Manager; CHAPTER 3 Discovering the X-Factor; CHAPTER 4 Rx for Taming the X-Factor; CHAPTER 5 Step One: Plans; CHAPTER 6 Step Two: Relationships; CHAPTER 7 Step Three: Agreements; CHAPTER 8 Step Four: Maintenance; CHAPTER 9 Taming the X-Factor with Customers; CHAPTER 10 Taming the X-Factor with a Labor Union; CHAPTER 11 The End of a Great Morning; CHAPTER 12 He Became a Great Manager: A Summary; APPENDIXES; Index