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The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments by Kovacs, Diane K. (Diane Kaye), 1962- instant download

  • SKU: EBN-238183398
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Instant download (eBook) The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments after payment.
Authors:Kovacs, Diane K. (Diane Kaye), 1962-
Pages:updating ...
Year:2007
Edition:UK ed.
Publisher:London : Facet Pub.
Language:english
File Size:7.61 MB
Format:pdf
Categories: Ebooks

Product desciption

The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments by Kovacs, Diane K. (Diane Kaye), 1962- instant download

xvii, 132 pages ; 23 cm, This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users, Includes bibliographical references and index, Technical, communications, and reference skills and knowledge for virtual reference librarians -- Acquire and improve technical skills and knowledge for virtual reference -- Practice and expand communications skills and knowledge for the virtual reference interview -- Maintain and build reference skills and knowledge
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