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The ultimate question : driving good profits and true growth by Reichheld, Frederick F instant download

  • SKU: EBN-238280664
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$ 32 $ 40 (-20%)

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4.8

34 reviews
Instant download (eBook) The ultimate question : driving good profits and true growth after payment.
Authors:Reichheld, Frederick F
Pages:updating ...
Year:2006
Publisher:Boston, Mass. : Harvard Business School Press
Language:english
File Size:8.96 MB
Format:pdf
Categories: Ebooks

Product desciption

The ultimate question : driving good profits and true growth by Reichheld, Frederick F instant download

xi, 211 p. : 25 cm, Includes bibliographical references (p. 197-198) and index, Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an organization that creates promoters -- Develop a community of promoters: by listening -- One goal, one number
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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