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EbookNice Team
Status:
Available4.7
32 reviews
ISBN 10: 1576811352
ISBN 13: 9781576811351
Author: Michael Brassard
The Second Edition is even better! A problem exists when there is a gap between the current performance level of a process, product, or service, and the desired performance level. Problem solving, as it’s covered in this book, is the systematic investigation of a process to identify the root cause of the gap, and taking corrective action to eliminate the gap and keep it from occurring in the future. WE START WITH GOOD TEAMS - Understand work as a process - Identify important problems to work on - Develop team skills - Find the root cause - Generate innovative solutions Use these 7 step processes to solve organizational problems. Contains NEW examples in health care and information technology. Includes new material on Failure Mode and Effects Analysis (FMEA). Additional material on Scatter Diagram, A3 Charts, as well as a tool for verifying root causes.
Chapter One
Problem solving: an overview
Work as a process
What is problem solving?
What is process improvement?
Why are process measures important?
What is good team-based problem solving for process improvement?
Key success factors for problem solving
Chapter Two
What is the power of the Plan-Do-Check-Act (PDCA) Cycle?
What is the 7-Step Model for problem solving?
Why is this problem-solving model better and different from other models?
A quick guide to the 7-Step Model: steps, key tasks, and tools
Chapter Three
Plan
Step 1. Describe the Problem
Step 2. Describe the Current Process
Step 3. Identify and Verify the Root Cause(s)
Step 4. Develop a Solution and Action Plan
Do
Step 5. Implement the Solution
Check
Step 6. Review and Evaluate
Act
Step 7. Reflect and Act on Learnings
Chapter Four
Creating a Storyboard
A3 Example
Appendix A : Types of Measures
Appendix B: Advanced Techniques Resource List
Appendix C: Control Charts - Recognizing Sources of Variation
Appendix D: Kaizen Blitz
Index
Back Cover
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Tags: Michael Brassard, Solving, Memory
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