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(Ebook) The Customer-Driven Organization: Employing the Kano Model by Lance B. Coleman Sr. (Author) ISBN 9780429255885, 9781138438224, 9781482217100, 9781482217117, 0429255888, 1138438227, 1482217104, 1482217112

  • SKU: EBN-12055050
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Instant download (eBook) The Customer-Driven Organization: Employing the Kano Model after payment.
Authors:Lance B. Coleman Sr. (Author)
Pages:0 pages.
Year:2015
Editon:1
Publisher:Productivity Press
Language:english
File Size:6.31 MB
Format:pdf
ISBNS:9780429255885, 9781138438224, 9781482217100, 9781482217117, 0429255888, 1138438227, 1482217104, 1482217112
Categories: Ebooks

Product desciption

(Ebook) The Customer-Driven Organization: Employing the Kano Model by Lance B. Coleman Sr. (Author) ISBN 9780429255885, 9781138438224, 9781482217100, 9781482217117, 0429255888, 1138438227, 1482217104, 1482217112

Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one‘s own home front.Exploring the Kano Model, The Customer-Driven Organization: Emplo

*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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