(Ebook) Talk in Action: Interactions, Identities, and Institutions by John Heritage, Steven Clayman ISBN 9781405185509, 9781444318135, 1405185503, 1444318136

(Ebook) Talk in Action: Interactions, Identities, and Institutions by John Heritage, Steven Clayman ISBN 9781405185509, 9781444318135, 1405185503, 1444318136

Talk in Action examines the language, identity, and interaction of social institutions, introducing students to the research methodology of Conversation Analysis. Features a unique focus on real-world applications of CA by examining four institutional domains: calls to emergency numbers, doctor-patient interaction, courtroom trials, and mass communication, Provides a theoretical and methodological overview of the roots of CA, reviewing the main developments and findings of research on talk and social institutions conducted over the past 25 years Showcases the significance of this subject to everyday events, making it ideal for students coming to the field for the first time Written by two leading figures in the field of Conversation Analysis Content: Chapter 1 Introduction (pages 1–3): Chapter 2 Conversation Analysis: Some Theoretical Background (pages 5–19): Chapter 3 Talking Social Institutions into Being (pages 20–33): Chapter 4 Dimensions of Institutional Talk (pages 34–50): Chapter 5 Emergency Calls as Institutional Talk (pages 51–68): Chapter 6 Gatekeeping and Entitlement to Emergency Service (pages 69–86): Chapter 7 Emergency Calls under Stress (pages 87–100): Chapter 8 Patients' Presentations of Medical Issues: The Doctor's Problem (pages 101–118): Chapter 9 Patients' Presentations of Medical Issues: The Patient's Problem (pages 119–134): Chapter 10 History Taking in Medicine: Questions and Answers (pages 135–153): Chapter 11 Diagnosis and Treatment: Medical Authority and Its Limits (pages 154–169): Chapter 12 Trial Examinations (pages 171–185): Chapter 13 Jury Deliberations (pages 186–199): Chapter 14 Informal Modes of Dispute Resolution (pages 200–212): Chapter 15 News Interview Turn Taking (pages 213–226): Chapter 16 Question Design in the News Interview and Beyond (pages 227–244): Chapter 17 Answers and Evasions (pages 245–262): Chapter 18 Interaction en Masse: Audiences and Speeches (pages 263–279): Chapter 19 Conclusion (pages 280–282):