(Ebook) Sucessful Packaged Software Implementation 1st Edition by Christine B Tayntor ISBN 0849334101 9780849334108

(Ebook) Sucessful Packaged Software Implementation 1st Edition by Christine B Tayntor ISBN 0849334101 9780849334108

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ISBN 10: 0849334101 
ISBN 13: 9780849334108
Author: Christine B Tayntor

Successful Packaged Software Implementation guides IT departments through the selection and implementation of packaged software, pointing out potential pitfalls and how to avoid them. Offering a step-by-step approach, this volume begins with an assessment as to whether packaged software is the correct solution. It then analyzes the product selectio

(Ebook) Sucessful Packaged Software Implementation 1st Table of contents:

Part I: Planning

• Chapter 1: The First Steps

  • Criteria for Success

  • The Need for a Formal Selection Process

  • Step 1: Form the Selection Team

    • The Project Charter

    • Team Selection

    • The Team Leader

    • Facilitators

    • Outside Advisors

• Chapter 2: The Selection Process

  • Identifying Requirements and Potential Products

  • Step 2: Identify and Prioritize Requirements

    • Identifying Requirements (Functional, Technical, Vendor-Related)

    • Prioritizing Requirements

  • Step 3: Identify Potential Products

    • RFPs and RFIs (Request for Proposals, Request for Information)

    • Ranking RFP Sections

  • Product and Vendor Evaluation

  • Step 4: Team Evaluates the Responses and Creates the Short List of Vendors

  • Step 5: Team Schedules Vendor Presentations

  • Step 6: Team Checks Vendor References

  • Step 7: Short List Vendors Present Their Products (Standard Demo) and Capabilities

• Chapter 3: Legal Issues—Contracts and Software Licenses

  • Introduction

  • Definitions

  • Term

  • Termination

  • License

  • Deliverables

  • Schedule for Deliverables

  • Maintenance (If Contained in the Base Software License)

  • Fees and Payment Terms

  • Confidentiality and Protection of Data

  • Representations and Warranties

  • Indemnification

  • Limitation of Liability

  • Miscellaneous Provisions

• Chapter 4: Implementation Considerations

  • Establishing the Roadmap

  • Who Is In Charge? (Program Management Office, Other Key Decisions)

  • The Champion

  • The Implementation Team

  • Selling the Solution

    • What Is Involved?

    • Step 1: Calculate the Costs of the Proposed Solution

    • Step 2: Calculate the Costs of the Current Process

    • Step 3: Identify the Benefits of the Proposed Solution

    • Step 4: Calculate Return on Investment

    • Step 5: Outline the Implementation Schedule

    • Step 6: Develop the Business Case and Presentation

    • Step 7: Presell the Solution

    • Step 8: Present the Solution

  • Organizational Readiness

    • The Basics of Change

    • Roles Associated with Change

    • The Impact of Change

    • Components of Successful Change

    • The Critical Element: Communication (Formal, Informal, Rumor Mill)

    • Coping with Conflict

Part II: Implementation

• Chapter 5: The Ground Rules

  • The Need for a Rule Book

  • Step 1: Establish and Publish Standards

  • Need for Review and Approval

  • Step 2: Develop and Monitor the Schedule

  • Step 3: Define and Implement Change Management

  • Step 4: Create and Follow Communication Protocols

• Chapter 6: Software Installation

  • Step 1: Prepare the Infrastructure

  • Step 2: Install Vanilla Code

  • Step 3: Test the Vanilla Code with Vendor-Supplied Data

  • Step 4: Test the Vanilla Code with Your Data

• Chapter 7: Configuration

  • Purpose of Configuration

  • Configuration vs. Customization

  • Steps to Configuration

• Chapter 8: Interfaces and Conversions

  • Defining Interfaces

  • The Interface Design Document

  • Types of Interfaces

  • Data Conversion

• Chapter 9: Customizations

  • The Customization Dilemma

  • When Customization Is Necessary

  • Managing Customizations

• Chapter 10: Training

  • Project-Team Training

  • End User Training

  • Ongoing Training

  • The Challenges of Multisite Implementation

• Chapter 11: Testing

  • The Importance of Testing

  • Types of Testing

  • Developing a Test Plan

  • Test Cases and Scenarios

  • User Acceptance Testing (UAT)

  • Managing Defects

Part III: Post-Implementation

• Chapter 12: Support

  • Establishing End User Expectations

  • Step 1: Create a Steering Committee

  • Step 2: Establish Service-Level Agreements

  • Step 3: Implement a Mechanism for Capturing and Reporting Performance

  • Step 4: Communicate Performance Metrics

  • Determining Who Will Provide Support

  • The Legacy System Dilemma

• Chapter 13: The Future

  • The Postmortem

  • The Control Plan

  • Legacy System Decommissioning

  • Acquisitions and Divestitures

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Tags: Christine B Tayntor, Software, Implementation