(Ebook) Staff Development : A Practical Guide by Carlette Washington-Hoagland; Carol T. Zsulya; Andrea Wigbels Stewart ISBN 9780838996232, 083899623X

(Ebook) Staff Development : A Practical Guide by Carlette Washington-Hoagland; Carol T. Zsulya; Andrea Wigbels Stewart ISBN 9780838996232, 083899623X

Since its original publication more than two decades ago, Staff Development: A Practical Guide has remained a respected handbook for supporting one of libraries' most important assets: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access for library staff and users alike. This new edition offers unique, state-of-the-art perspectives on such important topics asStrategies for building and implementing a staff development programTracking changes through training, including the importance of setting goals and needs assessmentsRefining how staff approaches customer serviceUsing instructional design for staff developmentThis is a volume that every librarian charged with staff development should have at the ready.