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(Ebook) Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching by John Walker ISBN 9781849509978, 1849509972

  • SKU: EBN-51672200
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Instant download (eBook) Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching after payment.
Authors:John Walker
Pages:281 pages.
Year:2010
Editon:1
Publisher:BRILL
Language:english
File Size:3.93 MB
Format:pdf
ISBNS:9781849509978, 1849509972
Categories: Ebooks

Product desciption

(Ebook) Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching by John Walker ISBN 9781849509978, 1849509972

Discusses English Language Teaching (ELT) as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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