Quality management by Gitlow, Howard S; Gitlow, Howard S. Quality management instant download

Quality management by Gitlow, Howard S; Gitlow, Howard S. Quality management instant download

xviii, 797 pages : 24 cm +, Foundations and administrative systems of quality management, Revised edition of: Quality management / Howard Gitlow, Alan Oppenheim, Rosa Oppenheim. c1995, Includes index, System requirements for accompanying CD-ROM: PC, Pentium processor, Windows 98/2000, Internet Explorer 5, Microsoft Office or equivalent, Part I: Foundations of quality management -- Fundamentals of quality -- W. Edwards Deming's theory of management -- Fundamentals of statistical studies -- Defining and documenting a process -- Part II: Tools and methods for analytic studies -- Basic probability and statistics -- Stabilizing and improving a process with control charts -- Attribute control charts -- Variables control charts -- Out -of-control patterns -- Diagnosing a process -- Process capability and improvement studies -- Design of experiments -- Inspection policy -- Part III: Administrative systems for quality management -- The fork model for quality management : the handle, or transformation -- The fork model for quality management : the neck, or management's education -- The fork model for quality management : prong 1, or daily management -- The fork model for quality management : prong 2, or cross-functional management -- The fork model for quality management : prong 3, or policy management -- Resource requirements of the detailed fork model -- Part IV: Current thinking about statistical practice -- Six sigma management, Includes bibliographical references and index