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Quality and performance excellence : management, organization, and strategy by Evans, James R. (James Robert), 1950- instant download

  • SKU: EBN-238677094
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Instant download (eBook) Quality and performance excellence : management, organization, and strategy after payment.
Authors:Evans, James R. (James Robert), 1950-
Pages:updating ...
Year:2014
Publisher:Mason, OH : South-Western/Cengage Learning
Language:english
File Size:33.68 MB
Format:pdf
Categories: Ebooks

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Quality and performance excellence : management, organization, and strategy by Evans, James R. (James Robert), 1950- instant download

xv, 479 p. : 23 cm, Includes bibliographical references and index, Introduction to quality and performance excellence -- Frameworks for quality and performance excellence -- Tools and techniques for quality design and control -- Tools and techniques for quality improvement -- Competitive advantage and strategic management for performance excellence -- Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Quality teamwork -- Engagement, empowerment, and motivation -- Leadership for performance excellence -- Performance excellence and organizational change
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