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(Ebook) Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series (Ann Arbor, Mich.).) by Irwin Press ISBN 9781567932508, 1567932509

  • SKU: EBN-2162676
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Instant download (eBook) Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series (Ann Arbor, Mich.).) after payment.
Authors:Irwin Press
Pages:280 pages.
Year:2005
Editon:2nd
Publisher:Health Administration Press
Language:english
File Size:5.42 MB
Format:pdf
ISBNS:9781567932508, 1567932509
Categories: Ebooks

Product desciption

(Ebook) Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series (Ann Arbor, Mich.).) by Irwin Press ISBN 9781567932508, 1567932509

This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient satisfaction is one of the most powerful tools for success.
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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