(Ebook) Operations Management for Competitive Advantage, 11e by Richard Chase, F. Robert Jacobs, Nicholas Aquilano ISBN 9780073121666, 9780072983906, 0073121665, 0072983906

(Ebook) Operations Management for Competitive Advantage, 11e by Richard Chase, F. Robert Jacobs, Nicholas Aquilano ISBN 9780073121666, 9780072983906, 0073121665, 0072983906

Chase, Jacobs and Aquilano: Operations Management for Competitive Advantage, 11/e (CJA) provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. The text provides comprehensive coverage, from high-tech manufacturing to high touch services with a balanced treatment. Chase, Jacobs, and Aquilano also thoroughly integrates and discusses current issues such as globalization; supply chain strategy, E-business, and ERP. The concepts are illustrated by using abundant real world examples, articles, illustrations, problems and cases. Technology is integral to the success of this course, as such, CJA also provide students and instructors with an innovative array of leading edge technology learning and teaching tools.