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(Ebook) Metrics-Based Process Mapping : Identifying and Eliminating Waste in Office and Service Processes by Martin, Karen; Osterling, Mike ISBN 9781439886694, 1439886695

  • SKU: EBN-5145330
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Authors:Martin, Karen; Osterling, Mike
Pages:109 pages.
Year:2012
Editon:2nd ed
Publisher:CRC Press
Language:english
File Size:2.72 MB
Format:pdf
ISBNS:9781439886694, 1439886695
Categories: Ebooks

Product desciption

(Ebook) Metrics-Based Process Mapping : Identifying and Eliminating Waste in Office and Service Processes by Martin, Karen; Osterling, Mike ISBN 9781439886694, 1439886695

What Is a Process?Definition of a ProcessProcess ComponentsTypes of ProcessesProcess ManagementWhat Is Metrics-Based Process Mapping (MBPM)?Strategic and Methodological ImprovementMapping PreparationScoping the Process Being MappedForming the Mapping TeamMapping LogisticsCommunication and Data GatheringMapping Essentials: Understanding the Current StateFirst Pass: Identify the Process StepsSecond Pass: Add Key Metrics for Each Step, Create the Timeline, and Calculate the Summary Metrics Process Time Lead Time Percent Complete and Accurate Additional Information Timelin.
Abstract: What Is a Process?Definition of a ProcessProcess ComponentsTypes of ProcessesProcess ManagementWhat Is Metrics-Based Process Mapping (MBPM)?Strategic and Methodological ImprovementMapping PreparationScoping the Process Being MappedForming the Mapping TeamMapping LogisticsCommunication and Data GatheringMapping Essentials: Understanding the Current StateFirst Pass: Identify the Process StepsSecond Pass: Add Key Metrics for Each Step, Create the Timeline, and Calculate the Summary Metrics Process Time Lead Time Percent Complete and Accurate Additional Information Timelin
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