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(Ebook) Measuring Business Excellence (Routledge Studies in Business Organization and Networks, 21) by Gopal A. Kanji ISBN 9780415258227, 0415258227

  • SKU: EBN-1823994
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Instant download (eBook) Measuring Business Excellence (Routledge Studies in Business Organization and Networks, 21) after payment.
Authors:Gopal A. Kanji
Pages:256 pages.
Year:2002
Editon:1
Publisher:Routledge
Language:english
File Size:1.19 MB
Format:pdf
ISBNS:9780415258227, 0415258227
Categories: Ebooks

Product desciption

(Ebook) Measuring Business Excellence (Routledge Studies in Business Organization and Networks, 21) by Gopal A. Kanji ISBN 9780415258227, 0415258227

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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