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Status:
Available5.0
30 reviews
ISBN 10: 0203996542
ISBN 13: 9780203996546
Author: Tony Doherty
The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes – A Thoughtful Approach 2e, is for students and managers who intend to work in a service organisation whether it is owned publicly of privately. This book concentrates on how managers can change things for the better and explains ‘why’ as well as ‘how’. The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing social enterprise and generating social capital has also been added. This text is both solidly practical and theoretically challenging and is supported by strong pedagogical features including: case studies and illustrative vignettes from public service managers working in Europe, Asia, Australia and the US; exercises and review questions. Students will develop learning skills that enable them to transfer their learning from one situation to another and thinking skills that enable them adapt the way that they apply their learning as circumstances change. This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.
First Thoughts
Managing in the Changing Context of Public Services
Role 1: Managing Change
3. Managing Resistance to Change in Public Services
4. Managing Strategy and Change in Public Services
Role 2: Managing Operations and Activities
5. Managing the Market for Public Services
6. Generating Social Capital and Managing Social Enterprise
7. Managing the Quality of Public Services
Role 3: Managing People
8. Managing Groups and Leading Teams in Public Services
9. Managing Leadership and Motivation in Public Services
10. Managing Individuals in Public Services
Role 4: Managing Finance and Resources
11. Managing Budgets in Public Services
12. Managing Resources in Public Services
13. Managing Audit, Accountability and Performance in Public Services
Role 5: Managing Information
14. Managing Information and Communication in Public Services
Role 6: Managing Learning and Personal Development
15. Managing Learning in Public Services
16. Managing Personal Development in Public Services
Final Thoughts
Management Values – Management as Religion
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Tags: Tony Doherty, Managing, Services
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