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(Ebook) Lean Principles and Application in BPO by Asoke Das Sarma; Rupesh Lochan ISBN 9781783320691, 1783320699

  • SKU: EBN-51639436
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Authors:Asoke Das Sarma; Rupesh Lochan
Pages:141 pages.
Year:2013
Editon:1
Publisher:Alpha Science International
Language:english
File Size:3.26 MB
Format:pdf
ISBNS:9781783320691, 1783320699
Categories: Ebooks

Product desciption

(Ebook) Lean Principles and Application in BPO by Asoke Das Sarma; Rupesh Lochan ISBN 9781783320691, 1783320699

LEAN PRINCIPLES AND APPLICATION IN BPO covers the theory of Lean Management principles and their application in BPO environment along with the strategic as well as operational level of Lean implementation. The book in seven chapters discusses the history of BPO industry and current challenges, introduces the fundamental concept of Lean Management principles, outlines the areas of application of Lean in BPO industry, talks about elimination of waste in BPO context, the Value Stream Maps – the basic tool for Leaning out a process, various Lean tools in detail and their application in BPO finally summarizing the approach for Lean deployment in BPO. The book is intended to be a guide for executives and Quality professionals engaged in Lean deployment in IT, ITES and other industries.
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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