Knowledge management for services, operations and manufacturing by Young, Tom, 1955- instant download

Knowledge management for services, operations and manufacturing by Young, Tom, 1955- instant download

xv, 192 pages : 25 cm, This book is aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in services, operational or production environments. The models and techniques for KM are well defined within environments with a distinct start and finish to the activity, for example the learn before, during and after model. Knowledge Management for Services, Operations and Manufacturing focuses on environments where activity and learning are on going, and a different approach to KM has to be taken. The book provides managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Models and methodologies which can be applied or replicated in a wide variety of industries are examined and numerous case studies illustrate the journey that various companies are taking as they implement KM, Includes bibliographical references and index, Introduction; Principles and models; Different types of work -- background to the various industries covered by the text; Tools and techniques -- tool and techniques that can be applied in the reader's company; Case studies -- how are the various companies applying the models, tools and techniques described in the text. Where are they on the journey, what have they learned so far and what are they planning to do next.; Implementation and cultural change -- most books describe the models, tools and even the techniques. This book now takes you into the practical implementation issues and gives guidance on how to address some of the cultural challenges you will face on the journey.; Assurance and embedding -- how to embed the KM system you have designed in the wider organisation and how to provide assurance to senior management that the processes you have put in place are working