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Status:
Available5.0
27 reviews
ISBN 10: 0580933075
ISBN 13: 9780580933073
Author: ISO IEC JTC 1 Information technology, SC 40, IT Service Management and IT Governance
The ISO/IEC 20000-1:2018 standard, titled Information technology — Service management — Part 1: Service management system requirements, provides a comprehensive framework for establishing, implementing, maintaining, and continually improving a Service Management System (SMS). This standard is essential for organizations aiming to deliver high-quality IT services that meet customer and regulatory requirements.
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Tags: ISO IEC JTC 1 Information technology, SC 40, IT Service Management and IT Governance, ISO IEC
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