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(Ebook) Integrating service level agreements: optimizing your OSS for SLA delivery by John Lee, Ron Ben-Natan ISBN 9780471210122, 9780471428664, 0471210129, 0471428663

  • SKU: EBN-978830
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5.0

38 reviews
Instant download (eBook) Integrating service level agreements: optimizing your OSS for SLA delivery after payment.
Authors:John Lee, Ron Ben-Natan
Pages:467 pages.
Year:2002
Editon:1st
Publisher:Wiley
Language:english
File Size:8.39 MB
Format:pdf
ISBNS:9780471210122, 9780471428664, 0471210129, 0471428663
Categories: Ebooks

Product desciption

(Ebook) Integrating service level agreements: optimizing your OSS for SLA delivery by John Lee, Ron Ben-Natan ISBN 9780471210122, 9780471428664, 0471210129, 0471428663

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies.* Addresses business-level SLAs, not just device-level SLAs* Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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