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41 reviews(Ebook) Highly Recommended New Edition by Trish Stott - Ebook PDF Instant Download/Delivery: 3464128563 ,9783464128565
Full download (Ebook) Highly Recommended New Edition after payment
Product details:
ISBN 10: 3464128563
ISBN 13: 9783464128565
Author: Trish Stott
Oxford University Press, 2004. - 64 pages. Highly Recommended is a popular elementary-level course for younger adult learners on hotel and catering courses In schools and colleges, or people training tor a career In the hospitality sector. It provides the English needed for dealing with customers and colleagues in a variety of hotel and restaurant situations, such as:
taking bookings.
checking guests in and out.
dealing with enquirers and complaints.
explaining dishes.
taking payments.
Highly Recommended New Edition has been extensively revised and updated to take account of changing practices and new technologies such as computerized reservation systems.
This Workbook contains further exercises and activities for the classroom of self-study.
Young trainees in the hospitality and catering industry who need English to deal with customers.Topics reflect the real contexts trainees will encounter in their working lives.
Emphasis on understanding and speaking English in practical situations.Two listening sections with accompanying tasks in every unit.
Clear focus on key functional expressions and topic-related vocabulary. Activity section in each unit involving real-world communicative tasks.
(Ebook) Highly Recommended New Edition Table of contents:
Dealing with incoming calls
Customer information
Taking reservations
Dealing with booking enquiries
Correspondence
Welcoming guests
Dealing with check-in problems
Explaining how things work in the hotel room
Serving drinks
Food service
Know your region
Explaining travel options
Giving directions
Meeting customer needs
Complaints and apologies
Mistakes and problems
Giving advice and assistance
Telephone communication problems
Conference and meeting enquiries
Handling payments
Explaining and training
Working in housekeeping
Health, safety and security
Countries and cultures
Exploring different cultures
Working life
Job applications
Job interviews
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