logo
Product categories

EbookNice.com

Most ebook files are in PDF format, so you can easily read them using various software such as Foxit Reader or directly on the Google Chrome browser.
Some ebook files are released by publishers in other formats such as .awz, .mobi, .epub, .fb2, etc. You may need to install specific software to read these formats on mobile/PC, such as Calibre.

Please read the tutorial at this link.  https://ebooknice.com/page/post?id=faq


We offer FREE conversion to the popular formats you request; however, this may take some time. Therefore, right after payment, please email us, and we will try to provide the service as quickly as possible.


For some exceptional file formats or broken links (if any), please refrain from opening any disputes. Instead, email us first, and we will try to assist within a maximum of 6 hours.

EbookNice Team

(Ebook) Exits, voices and social investment citizens' reaction to public services by Großbritannien Consulate;Dowding, Keith M.;John, Peter ISBN 9781107022423, 9781107484184, 1107022428, 1107484189

  • SKU: EBN-11843416
Zoomable Image
$ 32 $ 40 (-20%)

Status:

Available

4.4

26 reviews
Instant download (eBook) Exits, voices and social investment citizens' reaction to public services after payment.
Authors:Großbritannien Consulate;Dowding, Keith M.;John, Peter
Year:2015
Editon:First paperback edition
Publisher:Cambridge University Press
Language:english
File Size:2.18 MB
Format:pdf
ISBNS:9781107022423, 9781107484184, 1107022428, 1107484189
Categories: Ebooks

Product desciption

(Ebook) Exits, voices and social investment citizens' reaction to public services by Großbritannien Consulate;Dowding, Keith M.;John, Peter ISBN 9781107022423, 9781107484184, 1107022428, 1107484189

Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Given government policies over the past decade or more which make exit easier from public providers, this is a timely publication for all those who care about the quality of government services.
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

Related Products