(Ebook) Employee Engagement in a South African Context by Hester Nienaber; Nico Martins ISBN 9781869225438, 1869225430

(Ebook) Employee Engagement in a South African Context by Hester Nienaber; Nico Martins ISBN 9781869225438, 1869225430

Employee engagement is at the forefront of business agendas as it facilitates organisational performance. Engaged employees result in delighted customers, which in turn contributes to improved financial results. The book addresses the following issues: • What is “employee engagement” – different levels, ie organisational, department/team and individual? • Why is employee engagement important? • Measuring employee engagement; the different instruments available; the different national and international approaches in measuring employee engagement; why is it important to account for context in measuring? • High-level overview of the Nienaber and Martins employee engagement framework and measurement instrument (including trust) • The current state of employee engagement in SA