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25 reviews(Ebook) Digital Governance New Technologies for Improving Public Service and Participation 1st Edition by Michael E Milakovich - Ebook PDF Instant Download/Delivery: 0415891442 ,9780415891448
Full download (Ebook) Digital Governance New Technologies for Improving Public Service and Participation 1st Edition after payment
Product details:
ISBN 10: 0415891442
ISBN 13: 9780415891448
Author: Michael E Milakovich
(Ebook) Digital Governance New Technologies for Improving Public Service and Participation 1st Edition Table of contents:
Chapter 1: Transition from Electronic Government to Digital Governance
New Media Technology and Public Administration
Emergence of Electronic Government
Transition to Digital Governance
Benefits of Digital Governance
About the Book
Key Terms
Chapter 2: From Representative to Digital Democracy
Using the Internet to Increase Citizen Participation in Governance
Democracy, Elitism, and Citizen Participation
Development of the Internet and Political Participation
Online Participation and the Obama Administration
Conclusions and Future Directions
Key Terms
Chapter 3: Managing Citizen-Centric Digital Governance
Total Quality Management (TQM) and Customer Relationship Management (CRM)
Citizen Relationship Management (CzRM)
E-Government Maturity Rankings
CRM in Digital Governance Implementation
Implications for Citizens and Citizenship
Final Remarks
Key Terms
Chapter 4: Virtual Learning
Web-based Education and Training
Funding and Defining High-Quality Virtual Education
Acceptance of Virtual Learning Environments
Quality Improvement Recognition (Awards, Standards, Prizes)
Summary and Conclusions
Key Terms
Chapter 5: Accountability and Equality of Access
Customer Service Standards in Government
Reinvention, Reform, and Results
ICTs and Empowerment of Women and Minorities
Private Sector Lessons in Public Sector Context
Conclusion
Key Terms
Chapter 6: Advancing Digital Governance and Performance Management
Legislation and Security
Politics of Performance
Technology Impact Assessment
Conclusions on Public Sector Improvement
Key Terms
Chapter 7: Applying Digital Technologies to Improve Public Services
Government-to-Government (G2G)
Government-to-Employee (G2E)
Government-to-Business (G2B)
Government-to-Citizen (G2C)
Constraints and Challenges
Obama Administration’s IT Policies
Conclusion
Key Terms
Chapter 8: Global Inventory of Digital Governance Practices
Regional and Global Differences
E-Government Readiness Rankings
Participation Trends
Conclusions and Future Directions
Key Terms
Chapter 9: Globalization, Information Technology, and Public Administration
Visions of Globalization, Technology, and Trade
Public Administration in the Global Economy
Corporate Globalization Models (e.g., McDonald’s, Starbucks, Walmart)
Future Outlook
Key Terms
Chapter 10: Toward Digital Governance and Participatory Citizenship
Chapter Summaries and Trust Deficit
Recurring Themes
Paradoxes in Politics and Participation
Citizen Perceptions and Internet Use
Implementation Challenges
Key Terms
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Tags: Michael E Milakovich, Digital Governance, Public Service, Participation
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