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(Ebook) Delivering Knock Your Socks Off Service (Knock Your Socks Off Series), 3rd edition by Performance Research Associates ISBN 9780814407653, 081440765X

  • SKU: EBN-1671466
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Instant download (eBook) Delivering Knock Your Socks Off Service (Knock Your Socks Off Series), 3rd edition after payment.
Authors:Performance Research Associates
Pages:193 pages.
Year:2002
Editon:3rd
Publisher:AMACOM
Language:english
File Size:3.83 MB
Format:pdf
ISBNS:9780814407653, 081440765X
Categories: Ebooks

Product desciption

(Ebook) Delivering Knock Your Socks Off Service (Knock Your Socks Off Series), 3rd edition by Performance Research Associates ISBN 9780814407653, 081440765X

An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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