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(Ebook) Customer Service For Dummies by Karen Leland, Keith Bailey ISBN 9780471768692, 0471768693

  • SKU: EBN-2138222
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5.0

40 reviews
Instant download (eBook) Customer Service For Dummies after payment.
Authors:Karen Leland, Keith Bailey
Pages:410 pages.
Year:2006
Editon:3
Publisher:For Dummies
Language:english
File Size:2.9 MB
Format:pdf
ISBNS:9780471768692, 0471768693
Categories: Ebooks

Product desciption

(Ebook) Customer Service For Dummies by Karen Leland, Keith Bailey ISBN 9780471768692, 0471768693

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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