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(Ebook) Customer Care. A Training Manual for Library Staff by Pat Gannon-Leary and Michael McCarthy (Auth.) ISBN 9781843345701, 1843345706

  • SKU: EBN-4675640
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$ 32 $ 40 (-20%)

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4.3

10 reviews
Instant download (eBook) Customer Care. A Training Manual for Library Staff after payment.
Authors:Pat Gannon-Leary and Michael McCarthy (Auth.)
Pages:249 pages.
Year:2010
Editon:1
Publisher:Chandos Publishing
Language:english
File Size:2.38 MB
Format:pdf
ISBNS:9781843345701, 1843345706
Categories: Ebooks

Product desciption

(Ebook) Customer Care. A Training Manual for Library Staff by Pat Gannon-Leary and Michael McCarthy (Auth.) ISBN 9781843345701, 1843345706

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
  • Dual use - reference work and/or training manual
  • Potential as a text book
  • Applicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services
*Free conversion of into popular formats such as PDF, DOCX, DOC, AZW, EPUB, and MOBI after payment.

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