(Ebook) Critical Conversations in Healthcare by Cheri Clancy, MSN, MS, RN, NEBC ISBN 9781938835469, 1938835468

(Ebook) Critical Conversations in Healthcare by Cheri Clancy, MSN, MS, RN, NEBC ISBN 9781938835469, 1938835468

Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families