(Ebook) Conflict Management A Practical Guide 5th Edition by Peter Condliffe ISBN 9780409342956 0409342955

(Ebook) Conflict Management A Practical Guide 5th Edition by Peter Condliffe ISBN 9780409342956 0409342955

(Ebook) Conflict Management A Practical Guide 5th Edition by Peter Condliffe - Ebook PDF Instant Download/Delivery: 9780409342956 ,0409342955
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Product details:

ISBN 10: 0409342955
ISBN 13: 9780409342956
Author: Peter Condliffe

a clear, hands-on approach to understanding and resolving conflicts in the workplace and beyond. Drawing on years of practical experience, the book provides readers with effective strategies and tools to identify, manage, and transform conflict situations constructively. It covers key topics such as communication techniques, negotiation skills, and conflict resolution frameworks, making it an essential resource for managers, team leaders, and anyone seeking to foster healthier, more collaborative relationships in professional or personal settings.

(Ebook) Conflict Management A Practical Guide 5th Edition Table of contents:

1. Introduction to Conflict Management

   • Understanding Conflict

   • Types and Sources of Conflict

   • The Impact of Conflict in Organizations

2. Theories and Models of Conflict

   • Conflict Styles and Behaviors

   • Conflict Dynamics

   • Conflict Resolution Models

3. Communication and Conflict

   • Effective Communication Skills

   • Active Listening

   • Non-Verbal Communication

   • Managing Difficult Conversations

4. Conflict Resolution Strategies

   • Negotiation Techniques

   • Mediation and Facilitation

   • Problem-Solving Approaches

   • Collaborative Conflict Management

5. Managing Conflict in Teams

   • Team Dynamics and Conflict

   • Building Trust and Cooperation

   • Handling Group Conflict

6. Organizational Conflict Management

   • Conflict Policies and Procedures

   • Role of Leadership in Conflict

   • Creating a Conflict-Resilient Culture

7. Practical Tools and Techniques

   • Conflict Assessment Tools

   • Conflict Resolution Plans

   • Case Studies and Role Plays

8. Dealing with Specific Conflicts

   • Interpersonal Conflicts

   • Cross-Cultural Conflicts

   • Workplace Bullying and Harassment

9. Maintaining Positive Relationships Post-Conflict

   • Conflict Follow-Up

   • Building Long-Term Solutions

   • Continuous Improvement in Conflict Management

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Tags: Peter Condliffe, Conflict Management, Practical Guide