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(Ebook) Change Management: Manage the Change or It Will Manage You (Management Handbooks for Results) by Voehl, Frank ISBN 9781482214185, 1482214180

  • SKU: EBN-10820582
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Instant download (eBook) Change Management: Manage the Change or It Will Manage You (Management Handbooks for Results) after payment.
Authors:Voehl, Frank
Pages:392 pages.
Year:2016
Editon:1
Publisher:Productivity Press
Language:english
File Size:10.45 MB
Format:pdf
ISBNS:9781482214185, 1482214180
Categories: Ebooks

Product desciption

(Ebook) Change Management: Manage the Change or It Will Manage You (Management Handbooks for Results) by Voehl, Frank ISBN 9781482214185, 1482214180

This book focuses on government systems and how they can be improved to bring about high levels of customer satisfaction and lower the cost of government. The text is based on the author’s work with the World Bank and the work that still needs to be done in many countries experiencing rapid changes in their economic situations. It is focused on what must be done to develop controls and improvements in government systems to lower costs without decreasing service. It describes what it takes to develop a customer centric government system.
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