(Ebook) Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust (J-B International Association of Business Communicators) by Pamela S Shockley-Zalabak, Sherwyn Morreale, Michael Hackman ISBN 9780470394724, 0470394722

(Ebook) Building the High-Trust Organization: Strategies for Supporting Five Key Dimensions of Trust (J-B International Association of Business Communicators) by Pamela S Shockley-Zalabak, Sherwyn Morreale, Michael Hackman ISBN 9780470394724, 0470394722

Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations.Note: CD-ROM/DVD and other supplementary materials are not included as part of Kindle edition of this book.