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(Ebook) Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services. by Brett King ISBN 9789814302074, 9814302074

  • SKU: EBN-1998570
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Instant download (eBook) Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services. after payment.
Authors:Brett King
Pages:38 pages.
Year:2010
Editon:Kindle
Publisher:Brett King.
Language:english
File Size:3.0 MB
Format:pdf
ISBNS:9789814302074, 9814302074
Categories: Ebooks

Product desciption

(Ebook) Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial Services. by Brett King ISBN 9789814302074, 9814302074

The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years..
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